1. How do I place an order?
Placing an order is simple! Browse our collection, add your chosen items to your cart, and proceed to checkout. Complete your payment through our secure gateway, and we’ll handle the rest.
2. What payment methods do you accept?
We accept Bank Transfers via our QR code or Online Transfers whereby customers settle the purchase amount upon Checkout and upload the payment receipt.
3. Do you offer international shipping?
At this time, we only ship domestically within Malaysia. We hope to expand internationally soon—stay tuned!
4. Is there a minimum order value for delivery?
Yes, we have a minimum order value of [RM 300.00] for free delivery. Orders below this amount will incur a delivery fee.
5. How long will it take for my order to arrive?
We aim to deliver your order within [2-5] days. You will receive a tracking number once your order is dispatched.
6. Can I track my order?
Yes, you will receive a WhatsApp message with your tracking details as soon as your order is shipped.
7. What if I need to cancel or modify my order?
Orders can be canceled or modified after placing them, as long as they haven’t been shipped out yet. Contact our customer support team as soon as possible for assistance.
8. What is your return policy?
We accept returns on unopened bottles within 2 days after successful delivery, provided they are in their original condition. Please contact our customer support team to arrange a return or exchange.
9. Is it legal to purchase alcohol online?
Yes, it is legal to purchase alcohol online, provided you are of legal drinking age in your country. We verify age at checkout and may require proof of age upon delivery.
10. Can I order alcohol as a gift for someone else?
Absolutely! You can order liquor as a gift and have it delivered directly to the recipient. Please ensure that the recipient is of legal drinking age, as they may be required to show ID upon delivery.
11. Do you offer bulk orders for events?
Yes, we can accommodate bulk orders for weddings, corporate events, or parties. Please contact us directly for special pricing and arrangements.
12. How can I contact customer support?
Message Uncle Joe’s Online on WhatsApp. https://wa.me/message/WECOTKRI62XRC1